Introducing the Support at Home Program
Support at Home with 101 Home Care
At 101 Home Care, we’ve built our services around one simple idea: life is better when you can live it your way.
Beginning on 1 November 2025, older Australians now have a clearer, simpler pathway to the help they need for clinical care, independence, everyday support, and the right products and home. Our local teams in Adelaide and the Northern Rivers (Byron Bay & Tweed Heads) and Gold Coast are here to make the transition easy and stress-free.
What is the Support at Home Program?
Support at Home is the government’s re-designed in-home aged care program that has now replaced Home Care Packages (HCP) and Short-Term Restorative Care (STRC). It introduces eight ongoing service classifications, each with a quarterly budget aligned to your assessed needs. If you’re already on an HCP, you’ll move across on a matching classification; if your needs change, you can be re-assessed.
Support at Home also adds flexible short-term pathways including a Restorative Care Pathway (typically up to 16 weeks, with additional allied health funding) and an End-of-Life Pathway (time-limited, higher funding so people can remain at home). An Assistive Technology & Home Modifications (AT-HM) scheme provides funding tiers for equipment and home modifications, to support safety and independence.
“Quality & safety: Strengthened Aged Care Quality Standards have taken effect alongside the new Aged Care Act, setting clearer expectations around dignity, safety, inclusion and accountability.“
How Do I Access the Support at Home Program?
From 1 November 1, 2025, the Home Care Packages (HCP) program was retired and was replaced by the Federal Government’s new model for home care – the Support at Home (SaH) program.
Existing Home Care Packages Clients
If you were assessed on or before September 12, 2024, you are considered a “Grandfathered Client.” In terms of any out-of-pocket expenses, you will remain under the previous Home Care Package arrangements, protected by the No Worse Off Policy.
If you were assessed after September 12, 2024, you will be subject to the new rules of co-payments set by the Government’s means testing. You will be transitioned to the Support at Home Program and have access to all of the service categories. You will receive a quarterly Support at Home budget and will be able to spend any remaining unspent Support at Home funding on services from the Assistive Technology-Home Modifications (AT-HM) scheme.
New Support at Home Clients
To access the Support at Home program, you will first require an assessment via the Single Assessment System.
To arrange this assessment you need to call My Aged Care on 1800 200 422, or click here (https://www.health.gov.au/our-work/single-assessment-system/needs?language=en) or you can call us to assist you.
How Much Funding is Available?
Support at Home uses a tiered funding structure designed to match your level of need.
If you are approved for government funding through My Aged Care, you will be placed into one of the program’s eight funding levels.
Representative quarterly funding amounts for those levels include:
| Funding Level | Approx. Quarterly Amount | Care Needs Met |
|---|---|---|
| Level 1 | $2,674.18 |
|
| Level 2 | $3,995.42 | |
| Level 3 | $5,479.94 | |
| Level 4 | $7,364.22 | |
| Level 5 | $9,593.83 | |
| Level 6 | $12,393.83 | |
| Level 7 | $15,470.26 | |
| Level 8 | $19,427.25 |
Each level represents increasing clinical and support needs, and budgets are reviewed regularly to ensure your funding aligns with your circumstances.
In addition to the core funding levels, Support at Home also provides targeted pathways and add-on funding options, including:
Assistive Technology & Home Modifications (AT-HM)
grants for equipment, aids and home modifications.
Restorative Care Pathway
up to 16 weeks of allied-health-focused reablement support.
End-of-Life Pathway
higher, short-term funding to help people remain comfortably at home.
Our 101 Home Care coordinators will help you understand which level or pathway best fits your needs, and how to make the most of your funding.
Support at Home Management Options
We offer a mix of fully managed, self-managed, and blended options, so you can make the most of your Support at Home Package.
Fully managed care means that we take the administrative headache out of care so you can focus on living well. We use our team of support workers, allied health professionals, and qualified subcontractors to coordinate everything from care planning, service scheduling, clinical oversight, budgeting, purchasing assistive technology items, and organising home modifications. You will have your own dedicated care partner who will respond to your changing needs.
Prefer more control? We also offer a self-managed option for those capable of managing their end-to-end services with our help. We will still develop your care plan and provide care management services through your dedicated care partner, but you will choose your own support workers, allied health professionals, and subcontractors and coordinate these services in accordance with the care plan. Because you are managing the budget, you will be required to pay for these services upfront and submit your invoice for weekly reimbursements via the easy-to-use reimbursement platform. It’s transparent, with lower service costs, so you get more out of your Support at Home Package.
Blended Managed Option
Support at Home Packages now offer a mix of both fully managed and self-managed options.
You may choose to manage some of your services, while allowing us to manage others. Talk with us today about your specific circumstances.
Whichever model you choose, we tailor your plan to your goals, preferences and budget and keep it flexible as things change.
Support at Home Price List
101 Home Care offers high-quality services at competitive pricing. All of our support workers undergo mandatory training and compliance verifications. For Self-managed Services, the service is cost plus 10% to cover company overheads.
Support at Home Service Categories
The Support at Home program has three separate service categories, each with different means-tested co-contributions. Services in the Clinical care service type have no co-contributions for all Australians. Those in the Independence category require a co-contribution of 5% for full pensioners, up to 50% for self-funded retirees without a Commonwealth Seniors Health Card. Services in the Everyday Living category require a co-contribution of 17.5% for full pensioners, up to 80% for self-funded retirees without a Commonwealth Seniors Health Card. The new separate AT-HM fund is for purchasing equipment, aids and home modifications and has a co-contribution rate equal to the Independence category. Once you have been approved for your Support at Home Package, the Government will inform you of your co-contribution levels. Grandfathered Home Care Package (HCP) clients assessed prior to September 12, 2024, are protected by the No Worse Off Policy and often do not have a co-contribution.
| Service Type | Services | Co-Contribution |
|---|---|---|
|
Service Type
Clinical care
|
Services
|
Co-Contribution
0%
|
|
Service Type
Independence
|
Services
|
Co-Contribution
5% - 50%
|
|
Service Type
Everyday Living
|
Services
|
Co-Contribution
17.5% - %80%
|
|
Service Type
Assistive Technology and Home Modifications (AT-HM)
|
Services
|
Co-Contribution
5% - 50%
|
Support at Home simplifies pricing and improves transparency. If you receive ongoing services, 10% of your quarterly budget is set aside for care management and the structured support that keeps your plan safe, effective, and on track.
Simple Steps to Get Started with 101 Home Care
Book a free consultation with our Support at Home team. We’ll explain what the program means for you and estimate entitlements.
If you haven’t begun, we’ll guide you to My Aged Care and help with assessment preparation.
Once assessed, nominate 101 Home Care and we’ll produce a clear care plan and timetable that meets the Support at Home outcomes.
Call us on 0456 149 848 or use our contact form to book your free consultation today let us make the system work for you
Support at Home FAQs
Eligibility is assessed through the national My Aged Care pathway. An assessor reviews your needs and recommends a funding level based on clinical and personal support requirements. Call us today for assistance with this process.
Funding can cover clinical nursing, allied health, personal care, domestic assistance, meal preparation and transport to name a few. You can also access mobility equipment and home modification through the Assistive technology and Home Modification fund (AT-HM).
Yes. You can self-manage your day-to-day services while 101 Home Care provides profesaYes. You can self-manage your day-to-day services while 101 Home Care provides professional care management to keep you compliant and supported.
sional care management to keep you compliant and supported.
We provide Support at Home services across Adelaide, Byron Bay, Tweed Heads and the Gold Coast with local care teams near you. We deliver nationwide services for Self-Managed Clients. Call us today to find out more.
After assessment, simply call us and discuss you care needs. Your dedicated care partner will create a personalised care plan and budget in coordination with you, so you can see our service offerings and prices prior to signing with us.
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